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Job Description
Responsibilities:
General Accountabilities
- Build effective working relationships with all stakeholders and external contacts to maximize the effectiveness of the impact of the HR practices on business.
- Collaborate and provide constant support to the HR teams and keep them well informed of brand imperatives to ensure that they are fully equipped to provide the best service to stakeholders.
- Be proactive in keeping the HR operations manager updated on the status/progress of all HR activities within the respective business functions in line with the HR Calendar & escalate any issues accordingly.
- Act as a ‘Role Model’ across KFG by setting an example for HR leadership behaviors.
- Constantly coach business functions on KFG policies, procedures and HR calendar.
- Act proactively to tackle anticipated conflicts and to prepare employees for upcoming changes.
Resourcing:
- Discuss and identify manpower needs for the business functions by working in close liaison with the function and the recruitment teams.
- Review and update the bench plans of the respective business functions after conducting a quarterly review meetings.
- Analyze and report probation period reviews for all new employees up to G5 of the respective business-units.
- Ensure that line management are coached to deal with new staff on probation period.
Training & Development:
- Identify and report L&D needs for each business function by working in close liaison with the function and the L&D teams.
- Ensure that all the existing & new employees up to G5 of the respective business functions are inducted to KFG and attend all core training.
- Support L&D delivery where required.
Performance Management & Succession/Bench Planning:
- Support & coach line managers on KFG Performance Management processes to promote fairness, consistency of application, employees’ satisfaction, productivity and engagement.
- Manage, analyze and report the Performance Appraisal/Review process and ensure that it is completed consistently and on time for all employees up to Grade 5 of the respective business-units.
- Drive, facilitate, analyze and report the Succession/Bench Planning activities for employees up to G5 of the respective business-units.
Employees’ Engagement & Retention:
- Act as an interface between the HR teams and the employees of the respective business functions to ensure an effective two-way communication is in effect in order to improve staff engagement.
- Support & coach functions management on employees’ surveying process to promote confidentiality, consistency of application and employees’ satisfaction.
- Contribute in all recognition activities.
Compensation & Rewards:
- Support functions management in the annual merit review and the annual bonus scheme process to ensure clear understanding and adherence to KFG guidelines and consistency and smooth delivery of rewards.
Skills
Key knowledge & skills:
- Proficient in both English and Arabic languages.
- Proficient in Word, Excel and Power-Point.
- Have good knowledge of Kuwait labour law.
Personal Profile:
- Future-focused and innovative.
- Enthusiastic, self-motivated and energetic.
- Highly flexible and embraces change.
- Have good communication skills.
- Able to excel and meet deadlines in a demanding and evolving working environment.
- Holder of a valid Kuwaiti driving license.
WORK EXPERIENCE REQUIRMENTS:
- Have at least 5 years of experience in an HR generalist/business partnering role or restaurants operations management.
- Have at least 2 years of experience in either restaurants or hospitality business.
- Experience in a multi-cultural environment is desirable.
- Experience in coaching seniors and contributing to business strategies is desirable.
Job Details
Preferred Candidate
About This Company
Kout Food Group is a Market leader representing world renowned brands in hospitality with franchises like Burger King, Pizza Hut, Applebee’s, Burj Al Hamam, Kabab-ji and Taco Bell. Building on our successful entrepreneurial spirit, Scoop a Cone and Ayyame are a part of the growing Kout Food Group Family of homegrown concepts committed to always give you something innovative, new and of the best quality. Our factory, Fresh Productions, is a state of the art manufacturing division with production capability for an extensive range of pre-packaged, own label and private label potential.
Central to our values at Kout Food Group is passion for outstanding food and service. People are at the heart of what we do and delighting our customers is what motivates us.