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Job Description
To utilize customer service tools and sales skills , techniques via Contact Center Applications, Phone and web, to attend, perform, communicate and handle all the customer requests, orders, inquires, concerns and complaints (inbound), and telesales, telemarketing, surveys and win back calls (outbound) with excellent customer service skills and techniques based on the business needs requirements.
Attend to calls, enquiries, complaints, working towards customer satisfaction. Escalate complaints or queries to the coach if unable to resolve.
Handling customers (by attending calls – orders/queries/ concerns & complaints).
Telesales / Telemarketing / Surveys /win back calls.
Providing admin support to the team.
Manage all calls within designated scope in quality, standards and quantity.
Ensure accuracy in managing, capturing all information.
Promote Kout Food values and Culture.
Collaborate with other team members.
Deliver best customer service practices to achieve high level of the customer satisfaction.
Comply with operational excellence techniques, by achieving the highest QA score.
Skills
Oral and written bilingual communication skills.
Basic computer skills required.
Knowledge of customer service principles and practices
Good sales skills
Knowledge of relevant computer applications.
Typing skills & knowledge of administrative procedures.
Multitasking.
Sales experience in any field, preferably Food & Beverage Contact Center.
Customer Service (6 months -1yrs), experience in call center.
Preferably Social Media Experience.
Job Details
Preferred Candidate
About This Company
Kout Food Group is a Market leader representing world renowned brands in hospitality with franchises like Burger King, Pizza Hut, Applebee’s, Burj Al Hamam, Kabab-ji and Taco Bell. Building on our successful entrepreneurial spirit, Scoop a Cone and Ayyame are a part of the growing Kout Food Group Family of homegrown concepts committed to always give you something innovative, new and of the best quality. Our factory, Fresh Productions, is a state of the art manufacturing division with production capability for an extensive range of pre-packaged, own label and private label potential.
Central to our values at Kout Food Group is passion for outstanding food and service. People are at the heart of what we do and delighting our customers is what motivates us.
